ABSTRACT
In times of crisis, identifying essential needs is crucial to providing appropriate resources and services to affected entities. Social media platforms such as Twitter contain a vast amount of information about the general public’s needs. However, the sparsity of information and the amount of noisy content present a challenge for practitioners to effectively identify relevant information on these platforms. This study proposes two novel methods for two needs detection tasks: 1) extracting a list of needed resources, such as masks and ventilators, and 2) detecting sentences that specify who-needs-what resources (e.g., we need testing). We evaluate our methods on a set of tweets about the COVID-19 crisis. For extracting a list of needs, we compare our results against two official lists of resources, achieving 0.64 precision. For detecting who-needs-what sentences, we compared our results against a set of 1,000 annotated tweets and achieved a 0.68 F1-score. © 2020 Association for Computational Linguistics